Cancellation of booking of Tours or Tour Packages must be notified in writing with a minimum of 30 days notice prior to departure or within the specified period allowed as stipulated in the specific Tour or Tour Packages. All cancellation must be confirmed by The Company in writing to be effective. Refund rates are based on the date we receive your written cancellation notice.
For individual component supplied by third party (ies), e.g. train services, air tickets, cruise, etc.; cancellation fee under terms and conditions of the third party (ies) shall apply. Cancellation fee of the third party (ies) will include refund administrative fee and any deposit committed to their suppliers to secure confirmation of the services requested. Should the cancellation be made less than 30 days, the following condition shall apply.
| Date of Cancellation | Cancellation Charges |
| 20– 29 working days prior to departure date | 50% cancellation charge of Total cost |
| 14- 19 working days prior to departure date | 75% cancellation charge of Total Cost |
| 13 or less than 13 working days prior to departure date | 100% Cancellation Charge |
*Note: For budget airlines, 100% cancellation charge will be applied in case of cancellation or shall follow the airlines cancellation policy. Budget Airlines includes Thailand Airlines, Malindo Airlines, Air Arabia, Fly Dubai, Air Asia.
The Company reserves the right to cancel a tour or booking made at any time before the departure for any reason whatsoever, including insufficient number of participants, our liability is limited to a refund of the monies paid.
The Company reserves the right to make adjustments to the itinerary wherever necessary, due to unforeseen circumstances beyond our control. Any necessary modifications to our itinerary will not deprive the tour participant of program features in any way.
No Show Charges
If a guest or passenger does not arrive on the expected date and time or is not present at the designated pick-up point for pick-up or transfer to the destination, the amount paid for the specific tour or package shall be forfeited/non-refundable.
Unutilized Service
The Company does not bear any responsibility to refund for the unutilized service, transportation, accommodation or sightseeing tours that are included in the land arrangement package.
The Company reserves the right to withdraw any itinerary or booking made and decline or refuse any guest or passenger as member of the tour who acts delinquently so as to endanger the health, safety or impair the comfort and enjoyment of other guests or passengers on the tour. In this respect, the company shall not make any refund for the unutilized portion of the tour.
Exclusion / Limitation Liability
Shikhar Holidays Nepal shall not be liable for any cost, expenses or damages whatsoever incurred or suffered by guest or passenger arising from any of the following events:
National or local emergency, acts or omissions of any government or governmental authority or agency, insurrection, civil disorder, war or military operations
Industrial disputes of any kind, strikes, lock-outs, stoppage or restraint of labor
Traffic congestion, vehicle breakdown, obstruction of any public/private road, highway, sea or air passage
Accidents of any kind occurring during the Customer’s independent activities
Theft, robbery, lost property / luggage or food poisoning
Isolation as a result of infectious diseases or any condition likely to endanger health or safety on tour members or impair their reasonable comfort
Any cancellation or amendment or alteration of tour itinerary, hotel accommodation or tour services as a result of any of the aforementioned events or as a result of any decision, act or omission of the Company principle(s), their agent and servants or any of them.